General Info

Sales Tax

For orders shipped to Quebec – 5% GST (Goods & Services Tax) and 7.5% PST (Provincial Sales Tax) will be applied. For orders shipped to Alberta, British Columbia, Manitoba, Northwest Territories, Nanavut, Ontario, Prince Edward Island, Saskatchewan, Yukon Territories – 5% GST will be applied. For orders shipped to New Brunswick, Newfoundland and Labrador and Nova Scotia – 15% HST (Harmonized Sales Tax) will be applied. For those customers with tax-exempt status, please contact us at 1-866-935-4612, in person or by e-mail at info@lougoldberg.com.

Payment

We accept credit card payments including American Express, MasterCard and VISA. We also accept certified cheques and money orders.

Shipping

We ship only to the billing address listed on your credit card. At the present time we can only ship to addresses in Canada. There is no charge for shipping on orders over $1,000. Please allow four to five business days for shipping once your payment has been approved. If you are ordering an out of stock item, shipping times may be delayed.

Order Status

We start processing your order immediately upon receipt. To check the status of an order or to verify shipping information, please click Your Account. You can also check the status of an order by telephone at 1-866-935-4612.

Refunds

If you are not completely satisfied with your purchase, simply return it to us within 30 days of purchase. All merchandise must be unworn, undamaged and presented with the original packaging and original receipt. Returns must be sent to our store:

1215 Greene Avenue
Westmount,Quebec
H3Z 2A4
1-866-935-4612

A refund will be made to the purchaser upon request providing payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit.