• When can you be contacted by telephone?
• Do you offer products or brands besides those shown on the website?
• Do you sell watches on your website?
• Do you offer a gift-wrapping service?
• Does Lou Goldberg Jeweller offer a custom-design service?
• Do you offer an appraisal service?
• How often should I have my jewellery appraised?
• Do you offer a photo taking service?
• Can I have my jewellery engraved?
• Do you offer jewellery repair services?
• Do you offer a corporate gift-giving service?
• What is your return policy?
• Will I be charged tax on my purchase?

When can you be contacted by telephone?

Our store hours are from 10:00 AM to 6:00 PM Eastern Standard Time Monday though Friday. We are also open Saturdays from 10.30 AM to 2:00 PM between September 1 - May 31.

Do you offer products or brands besides those shown on the web site?

Our web site shows only a small selection of the merchandise available at our store location. Please contact us by telephone or email if you would like information about any of our other fine jewellery.

Do you sell watches on your web site?

At the present time, most watch manufacturers have issued policies restricting authorized retailers from promoting or selling their products on the internet. Consequently, we do not sell watches on the internet. We carry a large selection of brand name watches at our retail location. Please call us at 1-866-935-4612 for more information.

Do you offer a gift-wrapping service?

We provide a gift box and silk pouch with all purchases. Complimentary gift wrapping is available upon request.

Does Lou Goldberg Jeweller offer a custom-design service?

Lou Goldberg Jeweller offers custom design consultation at our location in Westmount, Quebec. Please contact us by telephone at 1-866-935-4612 or by email at info@lougoldberg.comto schedule an appointment.

Do you offer an appraisal service?

Lou Goldberg jeweller will provide insurance, estate, fair market valuations and/or collateral appraisals on any jewellery or timepiece. Please contact us by telephone at 1-866-935-4612 or by email at info@lougoldberg.com for more information.

How often should I have my jewellery appraised?

In general, most fine jewellery should be reappraised at least every three years. If possible, have your jewellery appraisals checked for currency annually, just to be sure you are adequately covered. Most appraisers will keep records on file, allowing them to quickly check to see if a full re-evaluation is necessary. If the most up to date jewellery appraisal you have is more than four years old, you should consult an appraiser for an update. You should also consider having photographs of your jewellery taken.

Do you offer a photo taking service?

We offer a photo taking service to compliment our appraisal service. Please contact us by telephone or email for more information.

Can I have my jewellery engraved?

Any jewellery that you purchase from our retail location or online store can be engraved at no extra charge.

Do you offer jewellery repair services?

We offer a complete range of repair services. Please contact us by telephone at 1-866-935-4612 or by email at info@lougoldberg.com for more information on how to arrange a repair.

Do you offer a corporate gift-giving service?

Yes, Lou Goldberg Jeweller can assist you with all of your special business gifts, awards, and incentives needs. Please contact us by telephone at 1-866-935-4612 or by email at info@lougoldberg.com for more information.

What is your return policy?

We are committed to guaranteeing your satisfaction. If you are not completely happy with your purchase, simply return it to us. All merchandise must be unworn, undamaged and presented with the original packaging and original receipt. Returns must be sent to our store:

1215 Greene Avenue
Westmount, Quebec
H3Z 2A4
514-935-4612

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a non-refundable merchandise credit.

Will I be charged tax on my purchase?

For orders shipped to Quebec - 6% GST (Goods and Services Tax) and 7.5% PST (Provincial Sales Tax) will be applied. For orders shipped to Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Ontario, Prince Edward Islands, Saskatchewan, Yukon Territories - 6% GST will be applied. For orders shipped to New Brunswick, Newfoundland and Labrador and Nova Scotia - 15% HST (Harmonized Sales Tax) will be applied. For those customers with tax exempt status, please contact us by telephone at 1-866-935-4612, in person or by email at info@lougoldberg.com.